1. Travel data package must be subscribed via SIMPLIFLY website or apps. All subscribed travel data package will be activated automatically when inserting the SIM in the handset upon arriving the above mentioned area within 14 days before or within 30 days upon the selected start date (Hong Kong time) (i.e. effective activation period). If the service of the package cannot be activated during the above mentioned effective activation period, it will be invalid and you are not entitled to request any form of compensation.

 

2. The 24-hour/48-hour travel data package starts when the customers activate the service and it can be used for consecutive 24 hours / 48 hours.

 

3. For travel data packages other than the 24-hour/48-hour packages, the valid period is from Hong Kong time (GMT+8) 00:00:00 to 23:59:59. Actual usage less than 1 day will be charged on full day basis.

 

4. Travel data package works on mobile phones, tablets and iPads (except the WiFi model). The actual service performance and data transmission speed may vary due to many factors, including but not limited to, the network traffic, model of the handset/device, setting (including device hardware and software), upload/download content and other external factors.

 

5. Travel data package supports the data tethering function, but not peer-to-peer applications (P2P), FTP file sharing and webcam applications.

 

6. The number and coverage of network are subject to change and update without any prior written notice.

 

7. The availability of SIMPLIFLY services while roaming aboard depends on the network of overseas roaming partner, the transmission of the customers’ device and the actual location of the customers. Customer use SIMPLIFLY service outside of Hong Kong may subject to the laws and regulations of the country in which they visit. Customers must comply with these laws and regulations; SIMPLIFLY is not be responsible and liability if the customer fails to comply with relevant laws and regulations.

 

8. The cellular device might automatically capture the roaming signals of network operators used by overseas roaming partners outside the “SIMPLIFLY” coverage and incur extra roaming charges under extreme circumstances. SIMPLIFLY accepts no liability on such circumstances. In case of dispute, the records of SIMPLIFLY and overseas roaming partner shall prevail.

 

9. Roaming data services are subject to Fair Usage Policy (FUP) if applicable. When roaming data usage consumed between 00:00 to 23:59 (Hong Kong Time) reaches specific fair usage, the customers still can enjoy the roaming data services. However, data access speed (uploading and downloading) will be maintained at 256kbps/ 128kbps. Specific fair usage will be mentioned when the customers purchase travel data package. Upon excessive usage of roaming data, local data & local voice, these services will be automatically terminated, you are required to re-purchase.

 

10. The availability and coverage of the network vary depending on customer’s location. The quality of the services depends in whole or in part on your mobile phone and mobile device, the network and other factors. The services might be adversely affected if too many people try to use the network at the same time; by physical features (such as buildings etc.); and by atmospheric conditions or other causes of interference.

 

11. The use of designated handset model(s) or device(s) are required for using 4G network service. Actual network service will be subject to and affected by the network coverage, system compatibility and other factors.